Return Policy

At BalPary, we partner with multiple vendors to provide you with the best selection of fresh produce, cultural goods, and specialty products. Our return policy depends on the specific vendor’s policy, as each vendor may have different return conditions.

How to Initiate a Return

If you wish to return an item, please check the vendor’s profile for their return and refund terms. You can also contact us at dzirmal@balpary.com, and we will guide you through the process based on the vendor’s policy.

General Return Guidelines

• Each vendor sets their own return conditions, including time limits, product eligibility, and refund methods.
• Some vendors may accept returns within 30 days, while others may have a different return window.
• Products must typically be unused, undamaged, and in their original packaging, but this may vary by vendor.

Refund Process

• Refunds are issued according to the vendor’s policy and will be processed through the original payment method.
• Some vendors may deduct shipping or restocking fees from the refund amount.
• Processing times for refunds may vary but typically take up to 7 business days after the return is approved.

Return Shipping Costs

• Buyers are usually responsible for return shipping costs unless the product is defective or damaged upon arrival.
• If the vendor covers return shipping for defective items, they may provide a pre-paid return label.

Non-Returnable Items

• Custom or made-to-order products may not be eligible for returns unless they arrive defective or damaged.
• Perishable items, such as fresh fruits and vegetables, may be non-returnable depending on the vendor’s policy.

Important Notice

To ensure a smooth return experience, we encourage customers to review the vendor’s return policy before making a purchase. Excessive or unwarranted returns can affect vendor partnerships and product pricing.

For further assistance, feel free to reach out to dzirmal@balpary.com. Thank you for choosing BalPary—we appreciate your support!