Return Policy

At BalPary, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer returns within 30 days of the purchase date, under the following conditions:

  1. Return Request: To initiate a return, customers must first request a return authorization by contacting us via email at admin@balpary.com or through our website. Once the return request is approved, we will provide detailed return instructions either via email or mail.

  2. Refund Process: Once we receive the returned product in its original, unused condition, we will process a refund for the full purchase price (excluding shipping and other associated fees). The refund will be issued to the original payment method used at the time of purchase. Please allow up to 7 business days for the refund to appear in your account after the return is processed.

  3. Return Conditions:

    • The item must be unused, undamaged, and in its original packaging.
    • Returns must be initiated within 30 days of the purchase date.
    • Any items not meeting these conditions may be refused or subject to a restocking fee.

  4. Shipping Costs: Return shipping costs are the responsibility of the buyer, except in cases where the item was defective or damaged during shipping. In such cases, we will provide a pre-paid shipping label.

  5. Non-Returnable Items: Custom or made-to-order products are not eligible for returns unless defective or damaged upon arrival.

  6. Impact on Business: While we are committed to offering a flexible return policy, we also aim to maintain fair and sustainable practices. To ensure the highest product quality and business viability, we kindly request that customers be considerate when returning products. Excessive or abusive returns can impact our ability to continue offering premium products at competitive prices.

Thank you for choosing BalPary. We appreciate your understanding and look forward to providing you with exceptional service and products.